Reference

What You Agree To When You Use arena121

These Terms and Conditions set out the rules that apply when you open an account, make deposits through DANA, OVO, or GoPay, and use any part of the arena121 platform. Access depends on local law and is available only where permitted in your region.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessSubject to local lawOne account per person
arena121 What You Agree To When You Use arena121
TERMS CONTACT

Questions About These Terms? Reach Us Here

If any part of these Terms is unclear, or if you believe your account has been affected by an error in how they were applied, contact us directly. Our support team handles account and policy queries and can clarify how a specific rule applies to your situation. Players in Depok and across Indonesia can reach us through the channels below.

Team online

Live Chat

Open the chat widget from any page on the platform. Available for account, payment, and Terms queries during active support hours.

Email Support

Send your Terms or account query to our support address. Include your registered email and the section of the Terms you are asking about.

Account Help Centre

Check the Help Centre for common Terms questions, wallet-policy details for DANA, OVO, and GoPay, and account-status explanations.

COMPLIANCE APPROACH

How arena121 Handles These Obligations

We apply these Terms consistently and do not change account rules without notice. Here is how we manage the key areas your account depends on — from data handling to wallet verification.

Account Data and Retention

We retain your account data for as long as your account is active and as required by applicable law. You can request a summary of what we hold by contacting support.

Wallet Verification Steps

Withdrawals to DANA, OVO, or GoPay require the wallet to match the verified name on your arena121 account. Mismatches trigger a manual review before the transfer clears.

Account Security Rules

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorized access, freeze your account immediately via the security settings page.

Requesting Terms Changes

If you believe a Terms clause was applied incorrectly to your account, raise a formal dispute via email. We review disputes within the timeframe stated in our policy update notices.

Common Questions About Our Terms and Conditions

These are the questions we see most often about how the Terms and Conditions work on arena121. Each answer reflects how the rules apply in practice — not just what they say on paper.

Yes, the core account Terms apply regardless of which wallet you use. Each wallet also carries its own provider rules, so check your DANA, OVO, or GoPay app for any additional conditions on transfers.

Depending on the breach, your account may be suspended while we review the situation. You will be contacted via your registered email with details and any steps needed to resolve it.

You can request data deletion by contacting support. Some data must be kept for the period required by applicable law, even after an account is closed. We will confirm what can and cannot be removed.

We send a notification to your registered contact details when we make material changes. Continuing to use your account after that notification means you accept the updated Terms.

Access and feature availability depend on local law in your region. If a specific rule or feature is restricted where you are, that restriction applies regardless of what the platform otherwise offers.

Raise a formal dispute by emailing support with your account details and the specific clause you are questioning. We review each case and respond within the timeframe stated in our current policy notices.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.