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How arena121 Handles Your Personal Information

This Privacy Policy explains exactly what data arena121 collects from you, why we collect it, and how we keep it secure — including details tied to your account, your e-wallet activity across DANA, OVO, and GoPay, and your device usage.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device controlsData retention clarity
arena121 How arena121 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

arena121 applies consistent data handling practices across all account activity — from the moment you register to every transaction you make via DANA, OVO, or GoPay. We use encryption on data in transit and restrict internal access to your personal details on a need-to-know basis. Your data is never used for purposes beyond what this policy describes.

Encryption in Transit

All data sent between your device and our platform is encrypted. This covers login sessions, account updates, and any payment details linked to your DANA, OVO, or GoPay wallet.

Cookie Controls

We use cookies to maintain your session and remember your preferences. You can adjust cookie permissions through your browser settings at any time without losing your account access.

Data Retention Policy

We keep your account and transaction data for as long as your account is active or as required by applicable law. Once the retention period ends, data is deleted or anonymised.

Your Right to Access

You can request to view, correct, or delete the personal data we hold about you. Contact our support team via live chat or email and we will walk you through the process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your personal information, or need to raise a privacy concern, our support team can help. You can reach us through live chat on the platform, by email, or through our help centre — all channels connect you to the same team who handle account and wallet queries.

Live Chat Open the chat widget on any page to connect with our support team directly. They handle data requests alongside account and wallet queries in the same session.
Email Support Send a data access or privacy request to our support email address. We aim to acknowledge your request and provide a clear response within a reasonable timeframe.
Help Centre Our help centre includes a dedicated privacy section where you can find answers about data retention, cookie settings, and how to update your account information.

Common Questions About Your Privacy at arena121

These are the questions we hear most often about how your data is collected, stored, and used. If your question is not covered here, our support team can give you a direct answer through live chat or email.

We collect your name, contact details, and the information needed to verify your identity. If you link a payment method like DANA or OVO, the associated wallet reference is also recorded against your account.

We do not sell your data. We may share it only where required to process your transactions or comply with applicable law in your eligible region — no broader sharing takes place.

Transaction references, timestamps and amounts are logged securely against your account. This data is used for dispute resolution and compliance purposes only, and is not shared beyond what processing requires.

Yes. Contact our support team via live chat or email to make a data access or deletion request. We will confirm receipt and respond within a reasonable period.

Cookies keep your session active and remember your preferences between visits. You can manage or disable cookies through your browser settings, though some platform features may behave differently as a result.

We retain your data for as long as your account remains active or as required by law in your eligible region. After that period, your data is deleted or anonymised in line with our retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.